Privacy Policy

Pharmacy Weight Loss Caterham | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Caterham collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Caterham is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Caterham and across the UK. We act as the data controller for any personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following types of information:

• Personal identifiers: Full name, date of birth, address, email address, and phone number.
• Health information: Medical history, current medications, weight, BMI, and any other health details required to safely provide weight loss treatments.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, device information, and website usage data collected via cookies.
• Communications: Records of any messages, emails, or consultations between you and our pharmacy team.

3. How We Use Your Data

We use your personal and health data for the following purposes:

• To assess your suitability for weight loss treatments and complete online consultations.
• To dispense and deliver prescription or pharmacy medicines safely. Once approved by our pharmacist, orders are dispatched within 1 working day.
• To communicate with you about your order, treatment, or any clinical concerns.
• To comply with our legal and regulatory obligations as a GPhC-registered pharmacy.
• To maintain accurate pharmacy records as required by law.
• To improve our website and services based on aggregated, anonymised usage data.

Our lawful bases for processing include contract performance, legal obligation, vital interests, and for health data specifically, health care provision under Article 9(2)(h) of the UK GDPR.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to operate, including secure login sessions and shopping basket functionality.
• Analytics cookies: Help us understand how visitors use our site so we can improve it. Data collected is anonymised and aggregated.
• Marketing cookies: Only used with your explicit consent to deliver relevant content.

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect how the website functions.

5. Third-Party Sharing

We do not sell your personal data. We may share your information only in the following circumstances:

• Delivery partners: We share your name and address with our courier to fulfil your order.
• Payment processors: Secure, encrypted payment handling through our authorised payment provider.
• Healthcare professionals: With your consent or where clinically necessary, we may liaise with your GP or other healthcare providers.
• Regulatory bodies: We may be required to share information with the GPhC, MHRA, or other authorities to meet our legal obligations.
• IT service providers: Trusted third parties who support our website and systems, all bound by strict data processing agreements.

All third parties are required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information, the right to restrict or object to processing, and the right to data portability. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Pharmacy Weight Loss Caterham
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.